Contact Us
We are always here to help! Our friendly staff at Hoya Obsession NZ are here to help so feel free to contact us via the contact form below.
Frequently Asked Questions
Shipping and Delivery
We are committed to providing efficient order processing and delivery services.
Our orders are dispatched every Monday, ensuring prompt handling of your purchase. If you opt for our "Express" shipping option within the North Island, you can expect overnight delivery.
For regular shipping within the North Island, including Rural Areas, and the South Island (both Urban and Rural Areas), please anticipate delivery within 2-3 days.
To keep you informed about the progress of your shipment, we will promptly email you the tracking number as soon as it becomes available.
In the unlikely event that your order is delayed or lost, please don't hesitate to contact us immediately at customer.service@hoya-obsession.com. Our dedicated customer service team will be ready to assist you and resolve any issues you may encounter.
Great news! We offer a variety of shipment rates to suit your needs. You can take advantage of our cost-effective option by combining shipment orders for 3-4 plants, which is available for only $22 for both Islands (please note that rates may vary for Rural Areas).
For larger orders with 5 or more plants, we kindly request you to contact us via email at orders@hoya-obsession.com. Our dedicated team will be happy to assist you in arranging the best shipment options for your order.
Absolutely! We provide nationwide shipping across most areas in New Zealand through our trusted partner, Courier Post. We aim to reach as many locations as possible, ensuring convenience for our customers.
However, please note that there might be an additional cost associated with deliveries to certain regions in both the North and South Islands. Rest assured, we strive to make shipping available to as many customers as we can, while keeping the costs reasonable.
Currently, we are unable to offer shipping to PO boxes. However, we do provide reliable shipping services through Courier Post, ensuring your order reaches you in a timely manner.
Rest assured, all our shipments come with a tracking number for added convenience and peace of mind. Once your order has been processed, we will promptly email you the tracking information, allowing you to monitor the progress of your delivery.
Payment
To offer you convenient payment options, we accept multiple forms of payment. You can choose to pay through PayPal, Credit or Debit Card (Visa, Mastercard), ensuring a secure and hassle-free transaction process. Additionally, we also provide the flexibility of manual payments through bank transfers.
Exciting news! We have recently integrated Afterpay into our website, allowing you to take advantage of their convenient buy-now-pay-later service. This means you can now enjoy the option to split your payment into manageable installments.
Rest assured, all these payment options will be available to you at checkout. We believe in providing a seamless and diverse range of choices to ensure your shopping experience with us is as convenient as possible.