You should get an order confirmation in the "Thank you page" that will appear on your screen after your check out.

You will also received an order confirmation through email, confirming that your order went through and that we received your order.

Yes, there is no charge if you cancel within 24 hours you placed your order. Cancelling orders past the 24 hours (when the order has been processed and possibly packaged) you will be charged a cancellation fee of $5. We will refund the balance of your order within 10 working days.

Once you check out and pay you cannot add or change to that order. However, you can add additional items to your previous via a new order form and we will email and liase with you about further shipment or payment instructions.

But no, you cannot order one plant and then swap it with another one once you have checked out. If you made a mistake or change your mind, immediately email us or use the contact form and we will get back to you.

If the product says Out of Stock, that means it's just sold out or we haven't had a chance to change or update our inventory. You could try and message us to see if we have more stock in our greenhouse and we would get back to you as soon as possible.

No. We are not open to the public except for arranged collection of pre-ordered pickup.

Don't worry! We always select the best, largest-size plants for your order therefore you do not have to come and hand pick your oder. When possible, we do try to accomodate if you have an eye on a specific plant from a listing - message through the site once your order has gone through and we will try out best.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

YES! If you are after and looking for a specific plant that is not in the store website. Simply, send us a message through the site or at orders@hoya-obsession.com and we would see what we could do for you and your request!

To offer you convenient payment options, we accept multiple forms of payment. You can choose to pay through PayPal, Credit or Debit Card (Visa, Mastercard), ensuring a secure and hassle-free transaction process. Additionally, we also provide the flexibility of manual payments through bank transfers.

Exciting news! We have recently integrated Afterpay into our website, allowing you to take advantage of their convenient buy-now-pay-later service. This means you can now enjoy the option to split your payment into manageable installments.

Rest assured, all these payment options will be available to you at checkout. We believe in providing a seamless and diverse range of choices to ensure your shopping experience with us is as convenient as possible.

We are committed to providing efficient order processing and delivery services. 

Our orders are dispatched every Monday, ensuring prompt handling of your purchase. If you opt for our "Express" shipping option within the North Island, you can expect overnight delivery. 

For regular shipping within the North Island, including Rural Areas, and the South Island (both Urban and Rural Areas), please anticipate delivery within 2-3 days.

To keep you informed about the progress of your shipment, we will promptly email you the tracking number as soon as it becomes available. 

In the unlikely event that your order is delayed or lost, please don't hesitate to contact us immediately at customer.service@hoya-obsession.com. Our dedicated customer service team will be ready to assist you and resolve any issues you may encounter.

Great news! We offer a variety of shipment rates to suit your needs. You can take advantage of our cost-effective option by combining shipment orders for 3-4 plants, which is available for only $22 for both Islands (please note that rates may vary for Rural Areas). 

For larger orders with 5 or more plants, we kindly request you to contact us via email at orders@hoya-obsession.com. Our dedicated team will be happy to assist you in arranging the best shipment options for your order.

Absolutely! We provide nationwide shipping across most areas in New Zealand through our trusted partner, Courier Post. We aim to reach as many locations as possible, ensuring convenience for our customers. 

However, please note that there might be an additional cost associated with deliveries to certain regions in both the North and South Islands. Rest assured, we strive to make shipping available to as many customers as we can, while keeping the costs reasonable.

Currently, we are unable to offer shipping to PO boxes. However, we do provide reliable shipping services through Courier Post, ensuring your order reaches you in a timely manner. 

• Please check all product descriptions before you order. We try and put as much information and clear descriptions as we can.

• Please make sure you are paying for the correct size of plant you are wanting. We have a variety of sizes for each plant listing, with different prices. It's up to you and to your discretion that you are ordering the corrent plant/size. Some listings have multiple images to show the different sizes we are offering - with different prices. Please keep note of that and not expect a well established plant like the images when you only paid for a $20 unrooted item.

• Please check your order as soon as it arrives. If there is a problem, please email us via customer.service@hoya-obsession.com as soon as possible, within 48 hours of receiving order. We cannot accept responsibility for any issues or delivery problems after that. Email us photographs of the plants so we can see the problem and take steps to identify and rectify it.

• Let us know your full name and the order number, so we can track your order faster.

You can read our terms and conditions and return policy here.

If we mistakenly sent you the wrong plant that are not the ones you ordered. Please contact us as soon as possible. We will liase with you and either mail you replacements or issue you a refund customer.service@hoya-obsession.com

We select the plants in the best condition possible and healtheist we have available to send. However, issues could arise in transit. As these are viable organism being transported and subjected to hours/days in an enclosed box and possible mishandling by couriers - things we have no control over.

If your plants arrive in "poor condition". Poor condition as in unlikely to live and survive. Please take photographic evidence within 48 hours of reciept so we can take futher actions. We would either send you replacements or refund you your money. We do not refund plants just because they do not look "exactly" like the website.